MetLife wins Health & Wellness Overall Excellence Award 2023

MetLife Insurance is the winner of the Overall Health & Wellness Excellence Award for 2023, announced by Plan For Life on Wednesday, December 6, 2023.

The 6th Annual Health & Wellness Life Insurance Awards recognise Life Insurance company programs designed to impact beneficially on the health and wellness of customers. The Overall Health & Wellness Life Insurance Award is based on a holistic review covering 44 underlying factors of Health & Wellness programs offered by Life Insurance companies.

The Devices & Health Tracking Award which went to MetLife, is based on how Life companies measure and monitor Health & Wellness activities undertaken by customers, including 10 factors covering physical activities and health tracking.

The Discounts & Healthy Living Rewards Award which went to TAL, is based on how Life companies reward customers that meet healthy living conditions, including nine factors covering premium discounts and other discounts for entertainment, leisure and shopping.

The Physical & Mental Health Support Award which went to MLC Life Insurance, is based on how Life companies support customer’s physical and mental health needs, including five factors covering early prevention support and access to ongoing professional help and information.

The Ongoing Medically-Tested Health Discounts Award which went to TAL, is based on the extent Life companies use actual medical tests to determine if premium discounts are appropriate, including two factors covering the extent of health/medical questions and ongoing health/medical checks for additional discounts.

The Rehabilitation & Claims Support Award which went to TAL, is based on how Life companies support customer’s healthy return to work, including six factors covering rehabilitation, counselling and recovery support.

The Outcomes Experience Award went to TAL. This award is based on the positive outcomes achieved by the Health &Wellness program, demonstrated by better policy retention and improvements in health experience.

The Innovation Awards are based on how Life companies introduce new ideas, concepts or Health & Wellness initiatives that are innovative in the Australian Life Insurance market.

The Innovation – Program Award went to MetLife for the 360Health Hub - Financial Wellness pilot, and the Innovation – Technology Award went to MLC for the Wysa Assure - AI based Mental Health Support App.

Award	Winner	Product
Overall Health and Wellness Excellence	MetLife	360Health
Devices & Health Tracking	MetLife
Innovation - Program	MetLife	360Health Hub - Financial Wellness pilot
Physical & Mental Health Support	MLC
Innovation – Technology	MLC	Wysa Assure - AI based Mental Health Support App
Discounts & Healthy Living Rewards	TAL
Ongoing Medically-Tested Health Discounts	TAL
Rehabilitation & Claims Support	TAL
Outcomes Experience	TAL

Download the Media Release (PDF): MetLife wins Health & Wellness Overall Excellence Award 2023

Generation Life wins Investment Bonds Overall Excellence Award 2023

Generation Life is the winner of the Overall Investment Bond Excellence Award for 2023, announced by Plan For Life on Thursday, December 6, 2023.

The fourth annual Investment Bond Excellence Awards recognise excellence in the key facets of the products, based on a holistic benchmarking review which includes financial strengths, marketing strengths, product benefits, service to customers and support and training of advisers.

The Investment Bond Award went to Resolution Life (Investment Growth Bond) and the Education Bond Award went to Futurity Investment Group (Futurity Education Bond).

Bond - Estate Planning Award went to Generation Life (LifeBuilder) and Bond - Child Policy Award went to Generation Life (ChildBuilder).

The Funeral Bond Award went to Generation Life (FuneralBond).

The Adviser Support Award which is based on a review of the types of training and support facilities provided by each organisation, went to Futurity Investment Group.

The Customer Service Award which is based on the service provided to customers through facilities such as annual reporting and client access to portals, went to Generation Life.

The Innovation – Education Award went to Futurity Investment Group, and the Innovation – Investing Award went to Generation Life (Tax Aware Investing).

Award	Winner	Product
Overall Excellence Award	Generation Life
Adviser Support	Futurity Investment Group
Bond - Child Policy	Generation Life	ChildBuilder
Bond - Estate Planning	Generation Life	LifeBuilder
Customer Service	Generation Life
Education Bond	Futurity Investment Group	Futurity Education Bond
Funeral Bond	Generation Life	FuneralBond
Innovation - Education	Futurity Investment Group
Innovation - Investing	Generation Life	Tax Aware Investing
Investment Bond	Resolution Life	Investment Growth Bond

Download the Media Release (PDF): Generation Life wins Investment Bonds Overall Excellence Award 2023

Challenger wins Overall Longevity Provider of the Year Award 2023

Challenger is the winner of the Overall Longevity Provider of the Year Award for 2023, announced by Plan For Life on Thursday, December 6, 2023.

The fifth Annual Longevity Cover Awards recognise Australian Life companies and fund managers who are designing products to assist retirees in meeting the challenges of longevity. Longevity in this context simply means ‘life expectancy’. Products currently on offer to retirees, specifically designed to meet some part of longevity risk, can be defined as “Longevity Cover”.

The Longevity Product (Lifetime Guaranteed Income) Award went to Challenger (Liquid Lifetime Annuity – Immediate Payments), a product which provides a combination of flexibility, access to capital and guaranteed income.

The Longevity Product (Deferred Lifetime Guaranteed Income) Award went to Challenger (Liquid Lifetime Annuity - Deferred Payments), which provides access to capital and deferred guaranteed income.

The Longevity Product (Lifetime Investment Linked) Award went to Generation Life (LifeIncome), which provides income that is linked to selected investment options and which continues for life.

The Longevity Product (Deferred Lifetime Investment Linked) Award went to AMP (MyNorth Lifetime Deferred Income) which provides deferred income that is linked to selected investment options and which continues for life.

The Innovation (Product) Award went to Allianz (AGILE).

The Innovation Tools & Calculators Award went to AMP for the MyNorth Retirement Modelling Tool.

The Client & Adviser Technical Support Award went to Generation Life for its in-depth, ongoing support for advisers.

Award	Winner	Product
Overall Longevity Provider of the Year	Challenger
Client & Adviser Technical Support	Generation Life
Innovation - Product	Allianz	AGILE
Innovation Tools & Calculators	AMP	MyNorth Retirement Modelling Tool
Longevity Product - Deferred Lifetime Guaranteed Income	Challenger	Liquid Lifetime Annuity - Deferred Payments
Longevity Product - Deferred Lifetime Investment Linked	AMP	MyNorth Lifetime Deferred Income
Longevity Product - Lifetime Guaranteed Income	Challenger	Liquid Lifetime Annuity - Immediate Payments
Longevity Product - Lifetime Investment Linked	Generation Life	LifeIncome
Wholesale Longevity  Product	TAL	Retirement Income Solutions

Download the Media Release (PDF): Challenger wins Overall Longevity Provider of the Year Award 2023

NobleOak Life wins Direct Life Insurance Overall Excellence Award 2023

NobleOak Life wins Direct Life Insurance Overall Excellence Award 2023

NobleOak Life is the winner of the Overall Direct Life Insurance Excellence Award for 2023, announced by Plan For Life on Wednesday, December 6, 2023.

The 10th Annual Direct Life Insurance Awards recognise Life Insurance company excellence in the provision of Direct Life Insurance products and services to Australian consumers over the past year.

The Term Life Award went to NobleOak Life (Premium Life Direct), the TPD Award went to TAL Life (Accelerated Protection), the Trauma Standalone Award went to NobleOak Life (Premium Life Direct - Trauma), the Trauma Rider Award went to NobleOak Life (Premium Life Direct Life - Trauma Rider) and the Income Protection Award went to TAL Life (Accelerated Protection).

The award for Accidental Injury went to HCF Life (Personal Accident Insurance) and the Funeral Cover Award went to Suncorp (Funeral Insurance).

The Customer Service Award for Life Companies went to NobleOak Life and the Innovation - Distribution Award went to Medibank

The Debt Insurance Award went to MLC Life Insurance (Debt Insurance).

The Marketer - Customer Online Experience Award went to RAC WA, the Marketer - Term Life Award also went to RAC WA (My Protection Plan) and the Marketer - Income Protection Award went to Insuranceline (Income Protection Plus).

Award	Winner	Product
Overall Excellence Award	NobleOak Life
Accidental Injury	HCF Life	Personal Accident Insurance
Customer Service	NobleOak Life
Debt Insurance	MLC Life	Debt Insurance
Funeral Cover	Suncorp	Funeral Insurance
Income Protection	TAL Life	Accelerated Protection
Innovation - Customer Service	Medibank	24/7 Nurse On Call Service
Innovation - Distribution	Medibank	NEOS Direct as Distributor and administrator, Medibank as promoter of the brand
Innovation - Underwriting	Medibank	Optimized Underwriting Engine - 21 Base questions against 64 by competitors
Marketer - Customer Online Experience	RAC WA
Marketer - Income Protection Award	Insuranceline	Income Protection Plus
Marketer - Overall Product Award	Budget Direct
Marketer - Term Life Award	RAC WA	My Protection Plan
Promoting the Industry	Insuranceline	Importance of Life and Funeral Insurance on TV and Social Media with "Gary the Tortise" Campaign
Term Life	NobleOak Life	Premium Life Direct
TPD	TAL Life	Accelerated Protection
Trauma - Rider	NobleOak Life	Premium Life Direct Life (Trauma Rider )
Trauma - Stand Alone	NobleOak Life	Premium Life Direct - Trauma

Download the Media Release (PDF): NobleOak Life wins Direct Life Insurance Overall Excellence Award 2023